About Jenn Mei

I’ve spent much of my life navigating—and helping others navigate—complex systems.

Whether I’m supporting an individual through a return-to-work journey, helping an organization create more accessible and inclusive practices, or designing resources that communicate complex ideas clearly, the goal remains the same: helping people feel understood, empowered, and connected.

As a Registered Social Worker, Accessibility Consultant, Educator, Creative Designer, and business owner, I bring together expertise from multiple disciplines to address challenges from both human and systems perspectives. My work is grounded in the belief that meaningful change happens when we can bridge differences, reduce barriers, and create space for diverse ways of thinking, knowing, and being.

A Multidisciplinary Approach

Over the past 15+ years, I have worked across healthcare, post-secondary education, vocational rehabilitation, disability employment, accessibility services, mental health, program development, community engagement, and creative communications.

This diverse experience allows me to approach challenges from multiple angles:

Accessibility Consulting

Supporting organizations to create more inclusive systems, policies, services, and workplaces through accessibility planning, training, strategy development, and change management.

Counselling & Vocational Rehabilitation

Providing trauma-informed, culturally responsive counselling for individuals navigating disability, injury recovery, workplace challenges, mental health concerns, identity exploration, and life transitions.

Creative Design & Communications

Transforming complex information into accessible and engaging reports, infographics, websites, presentations, educational resources, and visual storytelling tools that inspire understanding and action.

While these areas may appear different, they are all connected through a common purpose: helping people and organizations communicate, adapt, and thrive.

The Perspective I Bring

My work is shaped not only by professional experience, but also by lived experience.

As a biracial, bicultural woman of Chinese and English ancestry, the daughter of an immigrant parent, and someone living with ADHD, I understand what it means to navigate multiple identities, cultures, and systems simultaneously.

These experiences have strengthened my commitment to:

• Accessibility and inclusion
• Anti-oppressive and intersectional practice
• Truth and reconciliation
• Decolonizing approaches to helping and healing
• Cross-cultural communication and understanding
• Strengths-based and person-centred approaches
• Creating spaces where people feel seen, valued, and respected

I recognize that people’s experiences are shaped by culture, family, identity, community, and the systems they encounter. My approach seeks to honour those complexities rather than reduce them to simple solutions.

Professional Background

I hold a Master of Social Work and received the Award for Outstanding Graduate Work for my research examining the mental health disclosure experiences of post-secondary students transitioning into employment.

Throughout my career, I have worked in leadership, teaching, accessibility, counselling, and consulting roles within healthcare, post-secondary education, community organizations, and vocational rehabilitation settings.

My experience includes:

• Accessibility and accommodation planning
• Disability employment and vocational rehabilitation
• Mental health and addictions counselling
• Program and resource development
• Organizational training and facilitation
• Strategic planning and systems change
• Research and knowledge translation
• Community engagement and partnership development
• Creative communications and design

The Story Behind 4th House

The name 4th House is rooted in my family’s history in Toisan (Taishan), China.

Several generations ago, my great-great-great-grandfather’s family maintained multiple homes within a village, one for each wife. Among them was the home of my great-great-great-grandmother, who was his fourth wife. Her home was known as the 4th House.

Family history suggests that my great-great-great-grandfather later left China with his first wife and settled in Singapore. Whether he eventually returned to the village to live or visit remains unknown. What remains, however, is the story of the house itself and the generations that followed.

As the daughter of a Chinese immigrant parent and a biracial, bicultural woman, I have spent much of my life exploring questions of identity, belonging, culture, and connection. The story of the 4th House reminds me that our lives are shaped not only by where we come from, but also by the journeys, migrations, and relationships that connect us across generations.

Today, the 4th House serves as both a tribute to that history and a reflection of the work I do.

Bridging Gaps

The 4th House logo represents a bridge—the act of connecting people, perspectives, systems, and ideas.

Throughout my career, I have found myself working in the spaces between:

• Between individuals and the systems they must navigate
• Between accessibility requirements and meaningful inclusion
• Between research and practical application
• Between different cultures, worldviews, and ways of knowing
• Between complex information and clear communication
• Between where people are today and where they hope to be tomorrow

Whether through counselling, accessibility consulting, or creative design, my work is ultimately about helping people bridge those gaps with greater clarity, confidence, and connection.